S U P P O R T
the following details will support you in making an informed decision about what to gift yourself, or someone else you adore.
P R O C E S S I N G
O R D E R P R O C E S S I N G T I M E
most O P H I N E adornments are made-to-order, and require a processing time of 1-3 business days. however, depending on the number of orders in queue, that time may be extended. when your order is placed, you will be notified of the estimated ship date. you will also receive a shipping notification once your order ships.
P A Y M E N T S
A C C E P T E D F O R M S O F P A Y M E N T
major credit card, shopify pay, paypal, apple pay
(money orders and cash are not accepted)
S H I P P I N G
S H I P P I N G P R O V I D E R
- POS Indonesia (via International Registered Mail)
D O M E S T I C S H I P P I N G
- at checkout, choose POS Express for delivery in 2-3 Business Days + processing time
I N T E R N A T I O N A L S H I P P I N G
- at checkout, choose POS International for delivery in 6-10 Business Days + processing
-delivery time may be faster or slower depending on the destination and items being held at customs
VAT AND CUSTOMS FEES
all international VAT, import fees, and taxes are the responsibility of the buyer. falsifying customs forms to lower customs fees is not permitted. we appreciate your understanding.
R E T U R N S
R E T U R N S & R E F U N D S
returns, and subsequent refunds, must be requested within 48 hours of receipt of your order. because of the personalized nature of O P H I N E adornments, requests for refunds are only honored if there is a design flaw or sizing issue. The refund amount will not include shipping, or customs & VAT fees (for international shoppers). The refund will only be issued once the item is returned to O P H I N E. Eligibility for a refund is at the sole discretion of O P H I N E.
E X C H A N G E
exchanges must be requested within 48 hours of receipt of an order.
because of the personalized nature of O P H I N E adornments, requests for exchanges are only honored if there is a design flaw or sizing issue. you may exchange an adornment for a different one of equal or lesser value. the new adornment will not be shipped until the adornment being exchanged is returned to the shop in it's original condition. shipping for exchanges is the buyer's cost. Eligibility for an exchange is at the sole discretion of O P H I N E.
F I N I S H E S
G O L D / S I L V E R P L A T E D
gold/silver plating refers to a thin layer of gold/silver that is deposited onto a base metal - like brass or copper. see below for more info on how to care for your adornment to maintain the precious metal finish.
G O L D F I L L E D
gold filled refers to a thick layer of gold (thicker than with plating) that is deposited onto another metal. Because of the thickness of the plating, gold/silver filled metals tend to be more tarnish resistant than metals that are simply plated. In the case of O P H I N E, this applies to most of our adornments. the finish of each design is referenced on that product's page.
C A R E
O X I D A T I O N
our gold filled adornments are top quality and very tarnish resistant. most OPHINE gold filled adornments can be worn all day, every day, with no fear of tarnishing.
all metals, with the exception of pure gold, are subject to oxidation - which in simple terms is a harmless chemical reaction that takes place when metal is exposed to oxygen, giving it a beautiful tarnish or patina. think new penny (pre-oxidation) - vs. the penny that's been hanging out in the bottom of your purse for a few months (post-oxidation). keeping your jewelry in air-tight containers helps to slow this process. also, avoiding exposing your jewelry to heavy lotions, perfumes, oils, and water will help to stall oxidization. Abstain from wearing your jewelry while performing rugged activities, or activities that involve prolonged exposure to water such as hand washing, showering, or swimming.
To patina metal is to beautifully manipulate the natural oxidization process to create various color treatments. Some pieces in my shop are treated with blue/green patinas, and sealed with a light lacquer. Some of the electroformed pieces are treated with Liver of Sulfur, and sealed with wax. However, the seal does not make them entirely water-proof or invincible to exposure to harsh chemicals. PLEASE READ THE CARE TIPS UNDER OXIDATION
Like the pieces in this shop, everyone's body chemistry is unique. For some people, this means they may have a harmless chemical reaction to copper or brass, that causes greening. This coloring of the skin is not permanent or toxic, and will not effect the integrity of the jewelry piece.
Some OPHINE designs are created using a process called electroforming, which would be noted in the item description. This technique involves a tedious process of hand-sculpting a design that typically includes gemstones, and clay or other organic or inorganic elements. Once the desired form is fashioned, it is then slowly plated with a thick layer of metal to create the finished jewelry piece! The partial organic nature of these designs makes them slightly more delicate than solid metal designs. They are works of ART, and must be handled with care. Abstain from wearing your jewelry while performing rugged activities, or activities that involve prolonged exposure to water such as hand washing, showering, or swimming.
C O N T A C T